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What is a Merchant ID?
All CNWB clients have a Merchant ID. This Merchant ID is the main identification
that a client will use when interacting with CNWB. The Merchant ID identifies
the merchant, principal, website information and URL(s) data for a given
Sponsored Merchant.
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Can I have multiple websites under one Merchant ID?
Yes, you can associate multiple websites with one Merchant ID. In this
instance, all of your websites will fall under one Merchant ID. The
Merchant ID identifies the merchant name, principal name, and 'Pay To'
information for all websites under that Merchant ID.
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How do I associate an existing website with my Merchant
ID?
The original registration email that CNWB sent to your client email
address will allow you to associate existing websites under one Merchant
ID. If you did not do this when you originally registered, then please
contact your Account Manager with your Merchant ID and website. Your
Account Manager will be able to request the change that you need.
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How do I create another
website for an existing Merchant ID?
If you already have an existing Merchant ID with CNWB, and you want
to create an additional website for that Merchant ID, then please request
this at http://www.CNWB.com/. There is no need to complete the online
Sales Agreement to create a new website for an existing Merchant ID.
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How do I create an additional
Merchant ID?
The only reason to create an additional Merchant ID is if you have an
additional company to register with Visa. The merchant, principal and
'Pay To' info would probably be different and thus would require a separate
registration and Merchant ID. If you would like an additional Merchant
ID registered with Visa through CNWB, then complete the online Sales
Agreement and registration process at http://www.CNWB.com.
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Where do I manage my Merchant data?
You can currently manage your Merchant data with the links at http://www.CNWB.com.
You will be required to login with your Merchant username and password.
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How do I change my Sponsored Merchant address?
To make changes to your Sponsored Merchant address, you need to go to
the secure merchant area for Merchant Information Changes. Please have
the email address that you used during registration and the new merchant
password handy and you may access the site by clicking on the following
link https://www.CNWB.com.
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How do I change my wire
transfer information or sign up for wire transfer?
To make changes to your Sponsored Merchant Wire Transfer information
or to sign up for Wire Transfer, you need to go to the secure merchant
area for Merchant Information Changes. Please have the email address
that you used during registration and the new merchant password handy
and you may access the site by clicking on the following link https://www.CNWB.com.
Or you can just call your merchant account.
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Can you send my check by FedEx or Airborne? How much
does that cost?
Yes. You can receive your check by FedEx to any country in the list
below. The prices are listed next to each country for easy reference.
Deliveries are only to street addresses only (sorry, no PO Boxes are
allowed).
You can also receive your check via Airborne but there are some stipulations.
You must have a street address (no PO Boxes) located within the US.
The cost is currently $8.00 per package per shipment.
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How do I sign up for
FedEx or Airborne?
To make changes to your Sponsored Merchant Wire Transfer information
or to sign up for Wire Transfer, you need to go to the secure merchant
area for Merchant Information Changes. Please have the email address
that you used during registration and the new merchant password handy
and you may access the site by clicking on the following link https://www.CNWB.com.
Or you can just call your merchant account person and request it.
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When do I get paid?
Semi-Monthly paid Sponsored Merchants are issued payments on the 7th
and 22nd of every month (the dates of the 1st and 15th are referred
to as the Check Dates). If the Check Date falls on a weekend or CNWB
observed holiday then payment will be sent out on the next business
day.
• The check dated the 7th will cover sales from the 1st to the
15th of every month.
• The check dated the 22nd will cover sales from the 16th to the
end of the month.
Example:
Check Date 04/01/02 = sales from 03/06/02 to 03/31/02
Check Date 04/22/02 = sales from 04/01/02 to 04/15/02
If the Check Date falls on a weekend or CNWB observed holiday then payment
will be sent out on the next business day.
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I have not received my
check. Where is my check?
Please use the Merchant secure area to verify that your mailing address
is correct - this will prevent future checks from being sent to the
incorrect address. You will be able to update the mailing address using
the following link if the address is incorrect http://www.CNWB.com.
After correcting or ensuring that the mailing address is correct, please
send an email to ClientServices@CNWB.com with the information below
authorizing CNWB to initiate a s payment request at the bank.
The replacement funds will be added to a subsequent check and will be
visible in the subsequent CNWB statement.
The s payment fee will be deducted from a subsequent check and will
be visible in the subsequent CNWB statement.
Copy paste and put into an email:
Settlement Support, please s payment on the
following check(s). I authorize the $30.00 s payment fee to be deducted
from a subsequent check.
Thank you.
Sponsored Merchant ID:
Website Number:
Check Date:
Check Number:
Check Amount:
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How much is my check?
You can view the amount of your check by looking at the on-line statements
through the CNWB. Log in to the Merchant secure area. This report gives
you an overview of checks that were sent, the dollar amount of the check
and the check number. You can drill down further on each check date
to see more details. Remember, CNWB Sponsored Merchants get paid two
times every month.
Monthly paid Sponsored Merchants are paid on the 15th of every month
(the 15th is referred to as the Check Date). If the Check Date falls
on a weekend or CNWB observed holiday then payment will be sent out
on the next business day.
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Is there a minimum payment
amount?
Yes, there is. How do you receive your funds, By Check, By Wire Transfer
or by ACH? Each method has a different minimum payment amount. Please
find the details below…
By Check
CNWB will print and mail checks that are $50.00 and above. Any funds
below $50.00 will be carried forward and added to your next check until
you have accumulated an amount greater than $50.00.
By Wire Transfer
The wire transfer fee of $37.00 is only deducted if your net due amount
is greater than $187.00. Otherwise funds below $187.00 will be carried
forward and added to your next billing cycle until you have accumulated
an amount greater than $187.00.
By ACH
The ACH fee of $5.00 is only deducted if your net due amount is greater
than $10.00. Otherwise funds below $10.00 will be carried forward and
added to your next billing cycle until you have accumulated an amount
greater than $10.00.
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I have some checks with
the incorrect "Pay to the order of". What can I do?
The "Pay to the order of" is the same as your Sponsored Merchant
Name. If you are unable to cash your checks due to incorrect "Pay
to the order of" then please visit the Merchant secure area at
https://www.CNWB.com to correct your Sponsored Merchant Information
- this will ensure that future checks are not printed incorrectly. After
ensuring that your information is correct, please return the checks
to CNWB using our current mailing address below. We will void the checks
and add the dollar amounts to a subsequent check. This transaction will
be visible in the subsequent
CNWB statement.
CNWB Payment Solutions
425 East Colorado Blvd. Suite 600
Glendale, CA 91205
Settlement Support,
Please void the included check(s) and add the amounts to a subsequent
check. Thank you.
Also, include the following in your request:
CNWB Sponsored Merchant ID, Check Number, Check Amount. Also include
the statement: The current "Pay to the order of" that CNWB
has on file for this Sponsored Merchant ID is correct.
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I have some checks that
are more than 6 months old. What can I do?
If you are unable to cash your checks due to a "stale date",
please return the checks to CNWB using our current mailing address below.
We will void the checks and add the dollar amounts to a subsequent check.
This transaction will be visible in the subsequent CMI statement.
You may want to visit the Merchant Info website at https://www.CNWB.com
to ensure that we have the correct Sponsored Merchant Information on
file for you - this will ensure that future checks are not printed incorrectly.
CNWB Payment Solutions
425 East Colorado Blvd. Suite 600
Glendale, CA 91205
Settlement Support,
Please void the included check(s) and add the amounts to a subsequent
check. Thank you.
Also, include the following in your request:
CNWB Sponsored Merchant ID, Check Number, and Check Amount. Also include
the statement: The current "Pay to the order of" that CNWB
has on file for this Sponsored Merchant ID is correct.
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What payment methods are currently available to me?
As an CNWB sponsored Merchant you can get paid in a few ways. Please
find them listed below:
1. US Mail - no cost to you.
2. Airborne, for US street addresses only, at a cost to you of $8.00.
3. Fedex, for international as well as domestic sponsored merchants,
the cost varies according to your location.
4. Wire Transfer, for International as well as US banks, at a cost to
you of $22.50 per transfer.
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